Rainbet Terms

These terms apply whenever you access Rainbet, whether you have an account or are visiting as a guest. By using our services, you accept these terms and any amendments that are published. If you do not accept them, you must stop using Rainbet.

Who can play

You must be over 18, or over the higher legal age for gambling where you live. You must have the legal capacity to enter an agreement with us. You must also live in a place where online gambling is allowed and make sure that your use of Rainbet is legal.

Residents of, or people accessing Rainbet from, a number of countries cannot use our services. They cannot deposit or play. Hiding or altering where you really are with a VPN, a proxy or a similar tool is not allowed.

You must play for yourself as a private individual. You may not act for someone else or use Rainbet for a commercial purpose. You, your employees, employer, agents and family members may not be registered as affiliates. Employees and related parties connected with Rainbet may not play for real money without prior consent. If such play is found, the accounts will be terminated and all bonuses and winnings forfeited.

Your account is personal

You may register only one account. This rule also covers accounts operated through representatives, relatives, associates, affiliates or other connected people. If you have multiple accounts, all associated accounts will be closed and remaining funds will be locked and withheld.

Give us accurate contact details and keep them current. Your account must have an active, unique and valid registered e-mail address. We may refuse any registration at our discretion without giving a reason.

Keep your password confidential. Never disclose it to another person. Tell us immediately if your password, registered e-mail address or other account information has been discovered or misused. We will immediately suspend the account when we become aware of the incident. Until then, you are responsible for activity on the account, including access by another person.

You cannot sell, transfer or pledge your account or any associated asset. You cannot buy another person's account or transfer money between player accounts.

An account can be suspended or closed by us when you break these terms, when we have reason to believe you did, or on other reasonable grounds. We may void bets and withhold money, including a deposit, when an account is closed or suspended for a breach. A material breach may lead to suspension or termination without prior notice, followed by prompt notice of our action.

Currencies and deposits

You can use any currency made available by Rainbet. When an account uses several currencies, each balance and transaction is shown in the currency used for that transaction.

Deposit only from an account, payment system or card registered in your own name. A deposit made in another currency will be converted at the daily OANDA rate or the prevailing rate of our bank or payment processor. Any exchange fee charged by a payment system is deducted from the deposit.

In most cases, we absorb the transaction fee for a deposit. Any charge from your own bank remains your responsibility. A card deposit is credited only after the issuing institution supplies its approval and authorization code.

Do not reverse a deposit or make a chargeback. Winnings from money later charged back will be forfeited. A chargeback can lead to account termination, full balance forfeiture and legal action.

A player account works differently from a bank account. Its balance is not insured and does not earn interest. Unsupported cryptocurrencies or networks create a risk that the deposit will be permanently lost. We are not responsible for funds lost that way. Every crypto deposit carries a 1x wager lock.

Withdrawing your balance

The minimum withdrawal is $15 or the equivalent per transaction. If the account is being closed, you may withdraw the full balance even when it is below that minimum.

We charge no withdrawal commission after you have wagered the deposit at least once. If you opt into a promotion, the required wager is twice the usual amount.

A withdrawal must return to the original card, bank account or other payment method used for the deposit. We may allow another method at our discretion, but only after additional security checks.

Before granting a withdrawal, we may ask for photo ID, address confirmation, a selfie or a verification call. We may run identity checks at any time during our relationship with you. If you break the restricted-use rules, we cannot guarantee that a withdrawal or refund will be processed successfully.

When we verify you

We may request KYC documents at any time to establish your identity and location. If you do not finish verification within 72 hours, we may restrict our service, payments, withdrawals and access to funds. Review may take up to 7 business days.

You may need to provide basic personal details and upload a government-issued photo ID, a selfie holding that ID, and a bank statement or utility bill. We may also ask for further information or carry out a verification call.

After upload, your status may become "Temporarily Approved" while the documents are reviewed. In that status, total deposits are capped at EUR 500 and you cannot complete a withdrawal.

If you fail or refuse the check, or send fake documents, the account is closed permanently and all funds in it are forfeited. We may withhold and freeze an account when someone tries to bypass verification through forgery. Wallets and blockchain transactions are also screened with Elliptic.

Promotion limits

Each bonus or promotion has its own conditions. Abuse of a promo, affiliate or welcome code means all related funds, winnings and bonuses are forfeited.

For a welcome promo code, at most $50 may be withdrawn. For a promotional or affiliate code, at most $50 may move to the normal balance after the wager lock is completed. Any amount above the applicable limit is forfeited.

A deposit bonus cannot be topped up with another deposit. Doing so forfeits eligibility and any pending bonuses. The welcome offer applies only to your first account. Accounts sharing an IP address may be treated as abusive, and associated funds may be confiscated at our discretion. Unless the promotion states otherwise, winnings from a free spins promotion are capped at $250,000.

Errors and dishonest play

Bets are void when a system or process error occurs. Money credited to your account by mistake remains ours, and overpayments may be recovered. Card counting in blackjack is prohibited and may lead to account suspension and associated funds being withheld. We will seek criminal and contractual sanctions for fraud, dishonesty or criminal acts, and payments will be withheld when any are suspected.

How to complain

Contact Customer Service using your registered e-mail address. We intend to respond within 28 days. A dispute about a decided wager must be submitted within three days of the decision or it will not be accepted.

If Customer Service cannot resolve the dispute with you, it will be escalated to management. If those efforts do not resolve it, you may submit a complaint to our licensing body.

Changes and governing terms

We may change these terms at any time. A change takes effect when it is published. Bets that were not settled before a change takes effect remain subject to the earlier terms. If language versions differ, the English version prevails.

You contract with Rain Group Ltd, a limited liability company with company registration number 16077 in Anjouan. It holds an Anjouan licence for online games of chance, and Anjouan law governs these terms.