Contact Rainbet

Need help with your account, an identity check, a deposit or withdrawal, a promotion, or self-exclusion? Choose one of the support channels below and include the details needed to identify the issue.

How to reach support

• Open Live Support through Rainbet.
• Use the Customer Support form available through our pages for formal notices under the terms.
• E-mail [email protected].

Use the registered e-mail address linked to your account when you write to us. We use that address to identify you and to send account communications. Written communications and notices are in English.

We may also contact your registered e-mail address with betting information, promotional offers and other Rainbet information. If you no longer want promotional e-mails, ask Customer Support to opt you out.

Raising a complaint

Send your concern to Customer Service first and use your registered e-mail address. Include enough information for us to review the matter. We intend to answer complaints within 28 days of receipt.

If Customer Service cannot reach an agreed solution with you, the complaint will be escalated to our management. If the dispute remains unresolved after those efforts, you may submit a complaint to our licensing body.

For a dispute about how a wager was decided, contact Customer Service within three days of the decision. Claims submitted after that period will not be accepted.